347 Reviews Found
Confirmed Service Customer
They did exactly what I needed done
Laurie H.
LANCASTER TOWNSHIP
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
The problem was quickly diagnosed and extra effort was done to expedite the part as it was back ordered. This is typical of the type of service at Northstar
Ronald F.
BEAVER FALLS
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Have purchased and serviced vehicles at North Star for a number of years with no issues.
Joseph B.
SEVEN FIELDS
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The staff is always friendly and they explain all of the options well.
Cassie S.
CRANBERRY TOWNSHIP
Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The service manager, advisor and mechanic gave me great service and I'll be sure to return in the future when additional service is needed for my 2016 GMC Terrain.
James F.
PITTSBURGH
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at North Star Buick GMC - Zelienople! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing North Star Buick GMC - Zelienople and we hope to see you again soon! Until the next time we meet, take care!
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Confirmed Service Customer
The service writer was very helpful by contacting my insurance agent to have my valid card faxed over. That was very unexpected and welcome. The service was fine, but I find it egregious that it cost $24 to change a $2.38 bulb in my high brake light above the bed of the truck. Doing it saved me a trip home and back to the dealership, but I still think it was too much. Not a complaint, because I approved the work, so I knew what I could be opening up myself for. Also, it would have been nice if there was coffee and or water in the waiting area. Not a reason to stay away, but that would have made a more welcoming atmosphere.
Gregory K.
PITTSBURGH
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Confirmed Service Customer
The guys in service always provide me with excellent service, they go out of their way to help! Service manager Keith always goes above and beyond to make sure everything is taken care of!
Bruce K.
NEW HOLLAND
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Star Buick GMC - Zelienople!
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Confirmed Service Customer
Service man was very courteous, explained about the recall and the wait time of 45 minutes or so. He came to me in 30 minutes and said I was ready to go. I was very satisfied, thank you.
Richard R.
ALLISON PARK
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Business Response
Carrie Riddle, we appreciate your review about your recent experience. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Service on vehicles while necessary can be a very stressful experience. I have had 2 GMC Yukon Denali's serviced at Northstar. Zach Older always makes you feel comfortable and does a great job to make the experience exceptional. Zach always does a great job accommodating schedules to get my car in when it is most convenient for me.
Tracy H.
WEXFORD
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Very prompt with work and friendly service dept. The service manager kept me informed of the work progress. Great guys.
Richard W.
MARS
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Star Buick GMC - Zelienople!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was disappointed to find out that what I had been told a few months ago about my brakes was changed when I brought the car in for the PA inspection. Originally they said I had about 10,000 more on my front brakes. But now the brakes are down to 5 - the number to pass inspection was 4 so I was ok for now. Please let's not give the customer info that is not exactly true. I only put on about 7,000 miles per year so I thought I had plenty of time to replace the front brakes.
Margaret C.
CRANBERRY TWP
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Confirmed Sales Customer
We were extremely impressed with Casey at North Star. She listened and worked with us to get a deal without us feeling pressured. She was also the most knowledgeable about the cars she represented than any other salesperson we have ever encountered.
Richard P.
FREEDOM
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Always take good care of my vehicles, that is why I come back
Michael C.
MARS
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Confirmed Service Customer
Extremely friendly and helpful service department including the woman I paid at the end.
Louann S.
CRANBERRY TWP
Business Response
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!