306 Reviews Found
Confirmed Service Customer
Following several ugly problems with service of a brand new truck, Keith and Alan did a tremendous job of solving the issues that should not have happened - thanks gents. Scott Gongaware
Scott G.
VALENCIA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at North Star Buick GMC, INC.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Jess was awesome in helping me secure a loaner since the work would not be complete on my car for several days, even though the initial plan was to only need it for a day or so.
Michael V.
CRANBERRY TWP
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I brought the vehicle for oil and filter, tire rotation, state inspection. Needed rear brakes and rotors; quote was high in my opinion but for convenience I approved the work. Dealer recommended maintenance items that may or may not have been due, without checking condition, such as engine air filter replacement. I declined those items.
James L.
CRANBERRY TWP
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Got right in on time and ot within an hour
Barbara H.
HARRISVILLE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
We had the misfortune of needing to replace a tire on our 2023 Encore GX. Jake was very helpful and even helped us use our Buick points. The tire and labor ended up not costing us anything because our points covered it. Jake let us know how to go about using our points. We got 5 star service in the North Star Buick service department!
Julie R.
CRANBERRY TWP
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Jake is always courteous, respectful and attentive to time constraints. He sees that the crew tackles everything required. Great service department!
Helen S.
CHESWICK
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, North Star Buick GMC, INC.
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Confirmed Service Customer
Did a great job as always. But the audio in my 2024 GMC 2500hd Denali is still not working. General motors needs to figure this out.
Michael S.
SLIGO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Familiar with Service Advisor. Good to talk to. Was able to get what I needed done in a good amount of time. Used a coupon from mail for this service trip.
Mark H.
MOON TOWNSHIP
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
I really like the fact that teh picked up and dropped off my truck where I work at.
Raymond H.
NEW BRIGHTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing North Star Buick GMC, INC. and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Our salesman Arron was a pleasure to deal with. He was patirnt, knowledgable about the product he was selling, and did not pressure us. He was also very personable and made us feel like we were old friends. The whole experience was enjoyable. I will surely send anyone shopping for a vehicle to Arron. Bill & Sue Thomas
William T.
NEW BRIGHTON
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The Service Department did an outstanding job servicing my AT4.
Bryan M.
FOMBELL
Business Response
Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I had an excellent experience with North Star leasing my new Encore. The process was very quick and easy. Alan was very knowledgeable, helpful and a pleasure to work with.
Carrie H.
WEBSTER
Business Response
It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Star Buick GMC, INC.!
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Confirmed Sales Customer
We didn't go in planning to buy a new vehicle. but Aaron did such aa good job of putting together a deal, we couldn't say no.
Lawrence J.
WAMPUM
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
vehicle was ready quickly more so than i anticipated! thank you! everyone there very courteous and friendly, Keith, Jake, Jessica. Service Tech really good job i appreciate the multi point inspection.
Timothy V.
ZELIENOPLE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at North Star Buick GMC, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Always a good experience here. Repair cost was almost $1,000 but that's the way of the world right now.
William K.
HARMONY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Service is always excellent. Associates are always polite and professional. Dealership is always clean. All reasons why I'm still bringing my Encore with 75,000 miles back here for service!
Joyce W.
CHESWICK
Business Response
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!